I had my first flight of life in Sept 1981 when I flew to Narita Airport, Tokyo from Delhi on my way to San Francisco to join the University of California, Berkeley as a Ph.D. student. It was not a good experience both from the food point of view and my own exhaustion due to the last-minute preparation. I was not used to the Japanese food that was served on the Japan Airlines flight. There was no option for Indian-style food. Later on, while traveling between USA and India, we used to look forward to the Air India flights towards the last leg of the flight from connecting to India as we would get food that we liked. There was no option for Direct flights.Continue reading “Is Maharajah under Tata running smoother?”
With organizations like TCS as part of Tata Group, it is surprising that the IT systems of Air India have not been improved in the last 10 months to even ensure the basic functionality of Modification/Cancelation/Refund, etc. In spite of all this, I am very hopeful that the Tata group would make corrections just like they have done for the Indian passport office!